Chapter 9
Step 7: Identify Process Redesign Opportunities
The way we see things is the source of the way we think and the way we act.
—Stephen CoveyAuthor of the bestseller The Seven Habits of Highly Effective People, and co-founder of FranklinCovey, leadership institute
Although it may seem like it has taken many steps to get to the point of redesigning workflows and processes, this step represents the culmination of all previous efforts and paints the picture for going forward. It is in this step that the design for the future state is crafted. ...
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