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The Process, the Product, and
Its Ultimate Life Span
What parameters actually control our process? How does process variation impact
on product performance from cradle to grave? How do product properties affect the
world around us?
For a successful technology, reality must take precedence over public
relations, for Nature cannot be fooled.
Richard P. Feynman
People mistakenly assume that their thinking is done by their head; it is
actually done by the heart which rst dictates the conclusion, then com-
mands the head to provide the reasoning that will defend it.
Anthony de Mello
In the 1970s, a large American paper towel producer was dissatised ...