Procurement in the Age of Automation
Automated negotiations can cause anxiety among business leaders, buyers, and suppliers despite the benefits. Here’s how to overcome resistance.
The Research
The authors have been studying procurement and automation for two decades.i Mary Lacity has conducted more than 50 case studies on enterprise use of automation technologies. Remko Van Hoek and Lacity have been studying early adopters of procurement technologies for three years, including companies using e-auctions, artificial intelligence, and other emerging technologies, such as blockchains. For this article, they interviewed senior executives, business unit leaders, managers of centers of excellence for ...
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