Productive Performance Appraisals, Second Edition

Chapter 8. When You Disagree on Roles and Goals

More often than you’d think, employees and supervisors have entirely different perceptions of the employee’s job responsibilities. The longer these misunderstandings go on, the greater the damage to the employee’s morale and, ultimately, to the well-being of the department. The job analysis form that has figured so prominently in this book (see Figure 3-1 on page 20 in Chapter 3) has been designed to pinpoint and eliminate these very problems. But first, let’s look at some of the reasons why this type of disparity exists in the workplace.

Titles—A Matter of Semantics

What happens when employees are hired or promoted? They are given a job title, right? But with that title often come beliefs and definitions ...