After studying this chapter, you should:

  • understand in general terms what anti-discrimination laws are trying to do and why employers need codes of practice to follow;
  • know how legislation affects the design of information systems;
  • understand the role that diversity and inclusion have in organisations.


Equality, diversity and inclusion are about creating a more equal society that represents the diversity found in the citizens of a country, and about including and welcoming a variety of views and experience. Together, they address issues relating to discrimination, bullying and harassment. Some of this is underpinned by legislation and some of it is good practice.

Most of this chapter ...

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