November 2012
Intermediate to advanced
984 pages
27h 56m
English
book
Professional Microsoft IIS 8
by Kenneth Schaefer, Jeff Cochran, Scott Forsyth, Dennis Glendenning, Benjamin Perkins
Content preview from Professional Microsoft IIS 8
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Troubleshooting Tips
Where would a chapter on diagnostics be without some general-purpose troubleshooting tips? A great troubleshooter can often solve complex issues even if it is a new technology to them, simply from mastering troubleshooting skills. Excellent troubleshooting can take years to master, but here are some tips that can be used in almost any situation. This method of troubleshooting takes four steps, which you can memorize by using the acronym RIFT (“reproduce, isolate, fix, and test”).
Note
Before you start, it's important to back up your site and settings and to document all changes that you make. It's too easy, when something needs to be fixed “yesterday,” to try random changes. But by the end, you're not sure what fixed the issue or how to get back to where you were before. These troubleshooting steps will help you make troubleshooting a deliberate and controlled methodology, but nothing replaces the importance of clear documentation. Be sure to take notes throughout the process and not depend on your memory alone to keep track of the changes that you made.
Reproduce
Reproduce, reproduce, reproduce!
Before making any changes, be sure to reproduce the issue. Without properly seeing the issue for yourself, you will be “troubleshooting by mistake,” which is a poor practice. When you see in advance exactly what the issue is, you are able to confirm that your fix did, indeed, resolve the issue. Too often programmers and system administrators receive a report ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.