How Netflix Produces Happy Endings
The Editors of New Word City
One night, a blogger named Jim Wang tried to watch a Netflix film on his Xbox. All he got was a maddening blur. Wang had never encountered any problem before, so he shrugged it off. The next morning his email included a Dear-Jim message from Netflix: “Last night, you may have had trouble instantly watching movies or TV episodes via your Xbox due to technical issues. We are sorry for the inconvenience...Click on this account specific link in the next 7 days to apply your 3 percent credit on your next billing statement...If you need further assistance, please call us at 1-866-923-0898.” ...
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