Profit at the Bottom of the Ladder: Creating Value by Investing in Your Workforce

Acknowledgments

No global study can be successfully conducted without an enormous collective effort. Profit at the Bottom of the Ladder is no exception. The book is the result of the combined commitment of exceptional companies, a remarkable team of researchers, the belief and substantial support of foundations, and the generous insights of colleagues and students, family and friends.

Each of the companies profiled in Profit at the Bottom of the Ladder took an important leap of faith. They allowed my research team to come to factories and warehouses, to conduct interviews without restrictions, and to meet with everyone from line workers to chief executives. They were generous with their time, open and candid about their experiences, and willing ...