OTHER TITLES IN OUR SERVICE SYSTEMS AND
INNOVATIONS IN BUSINESS AND SOCIETY COLLECTION
Jim Spohrer, IBM and Haluk Demirkan, Arizona State University, Editors
•Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation by Jaideep Motwani, Rob Ptacek, and Richard Fleming
•Business Engineering and Service Design with Applications for Health Care Institutions by Oscar Barros
•Designing Service Processes to Unlock Value by Joy Field
•Service Mining: Framework and Application by Wei-Lun Chang
•Service Thinking: The Seven Principles to Discover Innovative Opportunities by Hunter Hastings and Jeff Saperstein
•Discovering the Service Imperative: How Understanding Your Customers Can Save Your Business by Douglas ...
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