O'Reilly logo

Profiting from the Clash of Ideas: Constructive Conflict Leads to Better Decisions and Results by Michael A. Roberto

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

If an organization has become saddled with a culture of polite talk, superficial congeniality, and low psychological safety, how can a leader spark a heightened level of candor? What specific tools can leaders employ to ignite a lively, yet constructive scuffle? To answer this question, let us begin by examining the story of how one chief executive created a decision process that was “confrontational by design.”1

In early 1997, Steven Caufield, the CEO of a leading shipbuilding firm, began to consider the formation of a strategic alliance that would strengthen his firm’s ability to win the intense competition to design and build a new generation of vessels for the U.S. Navy. He wanted to move quickly, having learned his lessons from a bidding ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required