Program Management

CHAPTER 4Change Making

This chapter is focused on the understanding of change making and the role of the change maker. It is intended to highlight the value of change in driving the future of business. This couples with a deep dive into the attributes for a healthy change culture. Examples and cases are used to exemplify sources of program complexity and how to tackle them. Program managers can benefit from the host of change capabilities that future program managers would need to develop as the change makers. Emphasis is also placed on the creation of stories that inspire successful change.

Key Learnings

• Review future businesses competing sustainability demands (what’s happening and why sustainability is important in the work we do)
• Exploring the change‐making capabilities to innovate the future organization (what is required in innovating the future organization)
• Using an example of the complexity in managing change – a Mega UAE energy program (we all face it and it is increasing with digitization, stakeholders’ complexity, etc., and we will use a UAE example to help us understand dealing with complexity)

4.1 THE FUTURE OF BUSINESS

Businesses have been maturing in their understating of programs and projects, and how these have become a clear vehicle for transformation and growth. Major strategic agendas for organizations are executed via a connected portfolio that allows organizations to create the changes necessary for their key stakeholders and shareholders. ...