This chapter will help you to:
Understand how the Unified Communications Managed API (UCMA) Workflow Activities provide a way to develop applications that can interact with the user over the phone or instant messaging (IM) channel as new interfaces.
Understand how UCMA Workflow enables faster development of applications by providing prepackaged custom activities for common tasks.
Understand how UCMA Workflow enables intelligent routing decisions by providing a way to query for presence information.
UCMA Workflow consists of a few Workflow Runtime services and a set of custom Workflow Activities that provide Unified Communications (UC) functionality. UCMA Workflow builds on ...