Chapter 5. Unified Communications Managed API (UCMA) Workflow

This chapter will help you to:

  • Understand how the Unified Communications Managed API (UCMA) Workflow Activities provide a way to develop applications that can interact with the user over the phone or instant messaging (IM) channel as new interfaces.

  • Understand how UCMA Workflow enables faster development of applications by providing prepackaged custom activities for common tasks.

  • Understand how UCMA Workflow enables intelligent routing decisions by providing a way to query for presence information.

UCMA Workflow

UCMA Workflow consists of a few Workflow Runtime services and a set of custom Workflow Activities that provide Unified Communications (UC) functionality. UCMA Workflow builds on ...

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