Chapter 6. Business Process Communication
This chapter will help you to:
Understand how to implement a workflow application.
Understand the advantages of using a workflow application.
See how to support both phone and instant message modalities in the same application.
Scenario
Expense reporting and approval is a business process common to most enterprises. These processes have a deadline, and human intervention is required to complete them. For example, the typical approval process requires that a supervisor review expense reports and sign off on them before they are sent to the reimbursement department. Failure to meet payment deadlines can result in either penalty fees (for example, for credit cards) or extra processing.
This scenario can be enhanced ...
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