Chapter 1. Introduction

A. Problem Background

  1. The superiority of rich client applications over browser-based applications for dedicated users has been proven time and again. I once did a study for a health care client in which I calculated that every extra mouse click in a user interface, when multiplied by the number of PCs in the enterprise and the frequency of their usage, cost the client $125,000 per year in extra employee time. Every. Single. Click. (Bang! just went a third of a million dollars in those last three words.) So optimizing the user interface is not optional for an industrial strength line-of-business application.

    Even more important than lowering this constant friction, a better user interface lowers the chance of a catastrophic ...

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