Formal Interpersonal Communication
Chapter Objectives
The purpose of this chapter is to help project managers learn strategies and techniques for the following formal interpersonal communication situations:
- Receiving formal communications—listening, responding, and asking questions
- Communicating performance expectations—the Tell-Show-Do method, and designing formal training programs
- Delivering negative information and corrective feedback
- Giving positive performance feedback
- Conducting formal performance reviews
- Managing conflict
Receiving Formal Communications
When you’re on the receiving end of a communication between you and a team member, an inappropriate reaction may end the interaction prematurely. This section presents three ...
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