CHAPTER 3

Formal Interpersonal Communication

Chapter Objectives

The purpose of this chapter is to help project managers learn strategies and techniques for the following formal interpersonal communication situations:

  • Receiving formal communications—listening, responding, and asking questions
  • Communicating performance expectations—the Tell-Show-Do method, and designing formal training programs
  • Delivering negative information and corrective feedback
  • Giving positive performance feedback
  • Conducting formal performance reviews
  • Managing conflict

Receiving Formal Communications

When you’re on the receiving end of a communication between you and a team member, an inappropriate reaction may end the interaction prematurely. This section presents three ...

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