CHAPTER 8
Identifying Problems and Assessing Situations
The decision analysis process involves a number of participants. Among them are decision-makers, decision committees or review boards, subject matter experts, and decision analysts. Assessing a business situation involves collecting and analyzing data relevant to the decision. A variety of tools are available to help identify problems and assess business situations.
Who Are the Players?
Before we start our review of decision-framing, which is the first phase of the decision analysis process, let’s discover who the players are. To use an analogy, each type of movie we see has its standard set of characters. For example, spy movies have:
• Heroes, who manage projects that are not possible ...
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