Project Management, 4th Edition

Chapter 9Communications management

Matching intent with outcome

Key points

• ∎ What to include in a communications management plan
• ∎ The reality and challenges in communication
• ∎ Barriers to project management communication
• ∎ Common project communication tools
• ∎ The project meeting: effective or not?
• ∎ The importance of kick-off and kick-out meetings
• ∎ True measures of project performance (progress, status and forecast)
• ∎ Controlling project communications

In practice

Communication, as a 'soft' skill, is often taken for granted by most people who specialise in it—in other words, all of us. We talk, we write, we wave our arms around, and therefore ...