15. Managing Project Quality

In This Chapter

• Find out what comprises a “successful” project

• Understand why project quality starts and ends with the customer

• Understand how project quality management is integrated into all aspects of project management

• Discover the key principles of managing project quality

• Learn the essential tools and techniques for implementing project quality

• Find out what strategies from the “real world” can have the most impact on project quality

• Review seven common challenges associated with project quality

Quality is one of the critical success factors for any project and one of the key tenets of modern project management. Yet, project quality is often misunderstood and poorly managed. Why is this?

Suppose ...

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