October 2000
Beginner to intermediate
146 pages
3h 15m
English
Figure 7.1 shows a model for approaching consulting. The PACT Model (“Make a PACT with your business customer”) ensures that
appropriate analysis of the problem occurs before the solution is created,
ownership of the performance improvement remains with the business customer through partnering, and
external and internal work is carefully balanced for effectiveness.
The plan phase of the PACT model overlaps a great deal with the define phase of The Dare Approach. Notice that the only significant difference is that you create performance objectives instead ...
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