CHAPTER TENThe Power of the Principles

In each project I take on for a client, I seem to relearn the same principles of success in project management. When I start to become curious about the latest project management fads—automated PMOs, Agile PM certifications, Lean Project Management—I find that I come back to these basic principles.

The first is that relationships are extremely important. Trust-based relationships make it possible to survive the chaos that change in organizations brings to people’s lives. For me, the relationship with my customer—the person who is half of the provider/customer relationship that sustains the momentum of change—eventually becomes the critical make-or-break factor for me to be successful in serving my client. ...

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