4 CHANGE CONTROL AND MANAGEMENT

LEARNING OUTCOMES

When you have completed this chapter you should be able to demonstrate an understanding of the following:

  • the reasons for change control and configuration management;
  • change control procedures:
    • the role of the change control board;
    • the generation, evaluation and authorisation of change requests;
  • configuration management:
    • purpose and procedures;
    • the identification of configuration items;
    • product baselines;
    • the content and use of configuration management databases.

4.1 INTRODUCTION

Change management is a major concern to organisations: business changes have many implications outside the narrow confines of IT development, including their impact on staffing levels and on the ...

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