4 CHANGE CONTROL AND MANAGEMENT
When you have completed this chapter you should be able to demonstrate an understanding of the following:
- the reasons for change control and configuration management;
- change control procedures:
- the role of the change control board;
- the generation, evaluation and authorisation of change requests;
- configuration management:
- purpose and procedures;
- the identification of configuration items;
- product baselines;
- the content and use of configuration management databases.
Change management is a major concern to organisations: business changes have many implications outside the narrow confines of IT development, including their impact on staffing levels and on the ...