Project Management for IT-Related Projects

4 CHANGE CONTROL AND MANAGEMENT

LEARNING OUTCOMES

When you have completed this chapter you should be able to demonstrate an understanding of the following:

• the reasons for change control and configuration management;
• change control procedures:
  • the role of the change control board;
  • the generation, evaluation and authorisation of change requests;

• configuration management:
  • purpose and procedures;
  • the identification of configuration items;
  • product baselines;
  • the content and use of configuration management databases.

4.1 INTRODUCTION

Change management is a major concern to organisations: business changes have many implications outside the narrow confines of IT development, including their impact on staffing levels and on the ...