Project Management for IT-Related Projects, 3rd Edition

4 CHANGE CONTROL AND CONFIGURATION MANAGEMENT

LEARNING OUTCOMES

When you have completed this chapter you should be able to demonstrate an understanding of the following:

• the reasons for change control and configuration management;

• change control procedures:

▪ the role of the change control board;

▪ the generation, evaluation and authorisation of change requests;

• configuration management:

▪ purpose and procedures;

▪ the identification of configuration items;

▪ product baselines;

▪ the content and use of configuration management databases.

4.1 INTRODUCTION

Business changes have many implications outside the narrow confines of IT development, including their impact on an organisation’s staffing levels, skills and responsibilities.