Projects, by definition, are designed to introduce some kind of change; perhaps a new product or service, a new operating environment or new facilities. There is much emphasis these days on ‘soft projects’ or projects that introduce change within an organization, group or society. These types of projects can be difficult for people who have problems adapting to changes; they can exhibit behaviors that indicate a resistance to change.
It is important to note that resistance to change is the result of a perceived threat. People’s perception of a threat can be enough to shape their behaviors, though there might not be a real threat at all. People usually interpret events and situations from their own point of view and this perspective might not align with the intentions and understanding of others.
Resistance can take many forms, including active or passive, overt or covert, individual or organized, aggressive or timid.
Even though many changes are intended to bring benefits, moving from a known, familiar position to an ...