Chapter 12

Project Stakeholder Management

Although it was only added to the PMBOK® Guide as a knowledge area in the 2013 release, stakeholder management has always been a familiar and valued aspect of project management. Its elevation to a knowledge area in the standard confirmed what project managers had long understood: that managing people associated with projects, whether they are team members, vendors, end users, executives, or customers, is a critical, make-or-break area of expertise.

Stakeholder management encompasses the processes required to identify and engage with individuals or groups who may impact or be impacted by a project, address issues as they arise, and manage engagement or control expectations. The shift in terminology ...

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