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Project Management Maturity Model, 4th Edition

Name: Project Management Maturity Model, 4th Edition
Author: J. Kent Crawford
ISBN: 9781000369991

by J. Kent Crawford

April 2021

Intermediate to advanced

234 pages

6h 10m

English

Auerbach Publications

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Cover
Half Title
Series Page
Title Page
Copyright Page
Contents
Acknowledgments
Introduction
How This Book Is Organized
1 Describing Project Management Maturity
Project Management Maturity ModelModel DescriptionKey Attributes of Knowledge AreasLevels of Project Management MaturityGeneral Component DescriptionThree Special Interest ComponentsProject Management OfficeThe Agile Project Management OfficeManagement OversightManagement Oversight in the Adaptive OrganizationProfessional DevelopmentProfessional Development in an Adaptive/Agile EnvironmentFive Levels of MaturityWhy SEI CMMs Serve as StandardsNotes on Measuring against the Five Levels:Assessing Your LevelMaturing to Level 3 and BeyondAttaining Level 4 MaturityAttaining Level 5 MaturityConclusion
2 Definitions of Maturity Levels
Level 1: Initial ProcessLevel 2: Structured Process and StandardsLevel 3: Organizational Standards and Institutionalized ProcessLevel 4: Managed ProcessLevel 5: Optimizing Process

3 Project Integration Management
ComponentsSpecial Interest Component: Project Management Office (PMO)Level 1: Initial ProcessProject Charter DevelopmentProject Management Plan DevelopmentProject ExecutionProject Knowledge ManagementMonitoring and Controlling Project WorkIntegrated Change Control ManagementProject or Phase ClosureAdaptive/Agile EnvironmentsSpecial Interest Component: The Project Management OfficeLevel 2: Structured Process and StandardsProject Charter DevelopmentProject Management Plan DevelopmentProject ExecutionProject Knowledge ManagementMonitoring and Controlling Project WorkIntegrated Change Control ManagementProject or Phase ClosureAdaptive/Agile EnvironmentsSpecial Interest Component: Project Management OfficeLevel 3: Organizational Standards and Institutionalized ProcessProject Charter DevelopmentProject Management Plan DevelopmentProject ExecutionProject Knowledge ManagementMonitoring and Controlling Project WorkIntegrated Change Control ManagementProject or Phase ClosureAdaptive/Agile EnvironmentsSpecial Interest Component: Project Management OfficeLevel 4: Managed ProcessProject Charter DevelopmentProject Management Plan DevelopmentProject ExecutionProject Knowledge ManagementMonitoring and Controlling Project WorkIntegrated Change Control ManagementProject or Phase ClosureAdaptive/Agile EnvironmentsSpecial Interest Component: Project Management OfficeLevel 5: Optimizing ProcessProject Charter DevelopmentProject Management Plan DevelopmentProject ExecutionProject Knowledge ManagementMonitoring and Controlling Project WorkIntegrated Change Control ManagementProject or Phase ClosureAdaptive/Agile EnvironmentsSpecial Interest Component: Project Management Office
4 Project Scope Management
ComponentsScope Management PlanningRequirements CollectionScope DefinitionWork Breakdown StructureScope ValidationScope Change ControlAdaptive/Agile Environments: Epics and Features, Release Planning and SprintsLevel 1: Initial ProcessScope Management PlanningRequirements CollectionScope DefinitionWork Breakdown StructureScope ValidationScope Change ControlAdaptive/Agile EnvironmentsLevel 2: Structured Process and StandardsScope Management PlanningRequirements CollectionScope DefinitionWork Breakdown StructureScope ValidationScope Change ControlAdaptive/Agile EnvironmentsLevel 3: Organizational Standards and Institutionalized ProcessScope Management PlanningRequirements CollectionScope DefinitionWork Breakdown StructureScope ValidationScope Change ControlAdaptive/Agile EnvironmentsLevel 4: Managed ProcessScope Management PlanningRequirements CollectionScope DefinitionWork Breakdown StructureScope ValidationScope Change ControlAdaptive/Agile EnvironmentsLevel 5: Optimizing ProcessScope Management PlanningRequirements CollectionScope DefinitionWork Breakdown StructureScope ValidationScope Change ControlAdaptive/Agile Environments
5 Schedule Management
ComponentsSchedule Management PlanningActivity DefinitionActivity SequencingActivity Duration EstimationSchedule DevelopmentSchedule ControlSchedule IntegrationAdaptive/Agile Environments: Work and EstimationLevel 1: Initial ProcessSchedule Management PlanningActivity DefinitionActivity SequencingActivity Duration EstimationSchedule DevelopmentSchedule ControlSchedule IntegrationAdaptive/Agile EnvironmentsLevel 2: Structured Process and StandardsSchedule Management PlanningActivity DefinitionActivity SequencingActivity Duration EstimationSchedule DevelopmentSchedule ControlSchedule IntegrationAdaptive/Agile EnvironmentsLevel 3: Organizational Standards and Institutionalized ProcessSchedule Management PlanningActivity DefinitionActivity SequencingActivity Duration EstimationSchedule DevelopmentSchedule ControlSchedule IntegrationAdaptive/Agile EnvironmentsLevel 4: Managed ProcessSchedule Management PlanningActivity DefinitionActivity SequencingActivity Duration EstimationSchedule DevelopmentSchedule ControlSchedule IntegrationAdaptive/Agile EnvironmentsLevel 5: Optimizing ProcessSchedule Management PlanningActivity DefinitionActivity SequencingActivity Duration EstimationSchedule DevelopmentSchedule ControlSchedule IntegrationAdaptive/Agile Environments
6 Cost Management
ComponentsCost Management PlanningCost EstimatingBudget DeterminationCost ControlAdaptive/Agile Environments: Budgeting, Costing and Benefits/Value RealizationLevel 1: Initial ProcessCost Management PlanningCost EstimatingBudget DeterminationCost ControlAdaptive/Agile EnvironmentsLevel 2: Structured Process and StandardsCost Management PlanningCost EstimatingBudget DeterminationCost ControlAdaptive/Agile EnvironmentsLevel 3: Organizational Standards and Institutionalized ProcessCost Management PlanningCost EstimatingBudget DeterminationCost ControlAdaptive/Agile EnvironmentsLevel 4: Managed ProcessCost Management PlanningCost EstimatingBudget DeterminationCost ControlAdaptive/Agile EnvironmentsLevel 5: Optimizing ProcessCost Management PlanningCost EstimatingBudget DeterminationCost ControlAdaptive/Agile Environments
7 Quality Management
ComponentsQuality Management PlanningQuality ManagementQuality ControlAdaptive/Agile Environments: Product Quality, Testing and Continuous IntegrationSpecial Interest Component: Management OversightLevel 1: Initial ProcessQuality Management PlanningQuality ManagementQuality ControlAdaptive/Agile EnvironmentsSpecial Interest Component: Management OversightLevel 2: Structured Process and StandardsQuality Management PlanningQuality ManagementQuality ControlAdaptive/Agile EnvironmentsSpecial Interest Component: Management OversightLevel 3: Organizational Standards and Institutionalized ProcessQuality Management PlanningQuality ManagementQuality ControlAdaptive/Agile EnvironmentsSpecial Interest Component: Management OversightLevel 4: Managed ProcessQuality Management PlanningQuality ManagementQuality ControlAdaptive/Agile EnvironmentsSpecial Interest Component: Management OversightLevel 5: Optimizing ProcessQuality Management PlanningQuality ManagementQuality ControlAdaptive/Agile EnvironmentsSpecial Interest Component: Management Oversight
8 Resource Management
ComponentsResource Management PlanningResource EstimationResource AcquisitionTeam DevelopmentTeam ManagementResource ControlAdaptive/Agile Environments: Capacity/Demand and Self-OrganizationSpecial Interest Component: Professional Development ManagementLevel 1: Initial ProcessResource Management PlanningResource EstimationResource AcquisitionTeam DevelopmentTeam ManagementResource ControlAdaptive/Agile EnvironmentsSpecial Interest Component: Professional Development ManagementLevel 2: Structured Process and StandardsResource Management PlanningResource EstimationResource AcquisitionTeam DevelopmentTeam ManagementResource ControlAdaptive/Agile EnvironmentsSpecial Interest Component: Professional Development ManagementLevel 3: Organizational Standards and Institutionalized ProcessResource Management PlanningResource EstimationResource AcquisitionTeam DevelopmentTeam ManagementResource ControlAdaptive/Agile EnvironmentsSpecial Interest Component: Professional Development ManagementLevel 4: Managed ProcessResource Management PlanningResource EstimationResource AcquisitionTeam DevelopmentTeam ManagementResource ControlAdaptive/Agile EnvironmentsSpecial Interest Component: Professional Development ManagementLevel 5: Optimizing ProcessResource Management PlanningResource EstimationResource AcquisitionTeam DevelopmentTeam ManagementResource ControlAdaptive/Agile Environments:Special Interest Component: Professional Development Management
9 Communications Management
ComponentsCommunications Management PlanningCommunications ManagementCommunications MonitoringAdaptive/Agile EnvironmentLevel 1: Initial ProcessCommunications Management PlanningCommunications ManagementCommunications MonitoringAdaptive/Agile EnvironmentsLevel 2: Structured Process and StandardsCommunications Management PlanningCommunications ManagementCommunications MonitoringAdaptive/Agile EnvironmentsLevel 3: Organizational Standards and Institutionalized ProcessCommunications Management PlanningCommunications ManagementCommunications MonitoringAdaptive/Agile EnvironmentsLevel 4: Managed ProcessCommunications Management PlanningCommunications ManagementCommunications MonitoringAdaptive/Agile EnvironmentsLevel 5: Optimizing ProcessCommunications Management PlanningCommunications ManagementCommunications MonitoringAdaptive/Agile Environments
10 Risk Management
ComponentsRisk Management PlanningRisk IdentificationQualitative Risk AnalysisQuantitative Risk AnalysisRisk Response PlanningRisk Response ImplementationRisk MonitoringAdaptive/Agile Environments: Ownership and ReviewsLevel 1: Initial ProcessRisk Management PlanningRisk IdentificationQualitative Risk AnalysisQuantitative Risk AnalysisRisk Response PlanningRisk Response ImplementationRisk MonitoringAdaptive/Agile EnvironmentsLevel 2: Structured Process and StandardsRisk Management PlanningRisk IdentificationQualitative Risk AnalysisQuantitative Risk AnalysisRisk Response PlanningRisk Response ImplementationRisk MonitoringAdaptive/Agile EnvironmentsLevel 3: Organizational Standards and Institutionalized ProcessRisk Management PlanningRisk IdentificationQualitative Risk AnalysisQuantitative Risk AnalysisRisk Response PlanningRisk Response ImplementationRisk MonitoringAdaptive/Agile EnvironmentsLevel 4: Managed ProcessRisk Management PlanningRisk IdentificationQualitative Risk AnalysisQuantitative Risk AnalysisRisk Response PlanningRisk Response ImplementationRisk MonitoringAdaptive/Agile EnvironmentsLevel 5: Optimizing ProcessRisk Management PlanningRisk IdentificationQualitative Risk AnalysisQuantitative Risk AnalysisRisk Response PlanningRisk Response ImplementationRisk MonitoringAdaptive/Agile Environments
11 Procurement and Vendor Management
ComponentsProcurement Management PlanningProcurement Solicitation and RequisitionProcurement Control and Vendor ManagementAdaptive/Agile Environments: Vendor ManagementLevel 1: Initial ProcessProcurement Management PlanningProcurement Solicitation and RequisitionProcurement Control and Vendor ManagementAdaptive/Agile EnvironmentsLevel 2: Structured Process and StandardsProcurement Management PlanningProcurement Solicitation and RequisitionProcurement Control and Vendor ManagementAdaptive/Agile EnvironmentsLevel 3: Organizational Standards and Institutionalized ProcessProcurement Management PlanningProcurement Solicitation and RequisitionProcurement Control and Vendor ManagementAdaptive/Agile EnvironmentsLevel 4: Managed ProcessProcurement Management PlanningProcurement Solicitation and RequisitionProcurement Control and Vendor ManagementAdaptive/Agile EnvironmentsLevel 5: Optimizing ProcessProcurement Management PlanningProcurement Solicitation and RequisitionProcurement Control and Vendor ManagementAdaptive/Agile Environments
12 Project Stakeholder Management
ComponentsStakeholder IdentificationStakeholder Management PlanningManaging Stakeholder EngagementMonitoring Stakeholder EngagementAdaptive/Agile Environments: Stakeholder EngagementLevel 1: Initial ProcessStakeholder IdentificationStakeholder Management PlanningManaging Stakeholder EngagementMonitoring Stakeholder EngagementAdaptive/Agile EnvironmentsLevel 2: Structured Process and StandardsStakeholder IdentificationStakeholder Management PlanningManaging Stakeholder EngagementMonitoring Stakeholder EngagementAdaptive/Agile EnvironmentsLevel 3: Organizational Standards and Institutionalized ProcessStakeholder IdentificationStakeholder Management PlanningManaging Stakeholder EngagementMonitoring Stakeholder EngagementAdaptive/Agile EnvironmentsLevel 4: Managed ProcessStakeholder IdentificationStakeholder Management PlanningManaging Stakeholder EngagementMonitoring Stakeholder EngagementAdaptive/Agile EnvironmentsLevel 5: Optimizing ProcessStakeholder IdentificationStakeholder Management PlanningManaging Stakeholder EngagementMonitoring Stakeholder EngagementAdaptive/Agile Environments
13 Now What? Using Your Maturity Assessment to Achieve Business Goals
Business Impact of Improved MaturityUsing Results of AssessmentCulture Change and Employee EngagementBaselining Capability for Performance MeasurementProject Management Office ImplementationRepeated Use as Progress and Effectiveness ToolTarget Six-Month Improvement GoalsSetting Maturity Goals
Epilogue
Looking Ahead: An Adaptive Model for the FutureThe Adaptive Organization
Appendix A: Self-Assessment Survey
To Assess Your Organization’s Project Management Maturity
Appendix B: PPM Maturity Model
Eight PPM ComponentsPortfolio GovernancePortfolio Governance ProcessAlignment to Organization Strategy and ObjectivesRoles and ResponsibilitiesPortfolio Review BoardAdaptive/Agile Environment: Portfolio GovernanceProject Opportunity Assessment and InitiationProject Opportunity Assessment and Initiation ProcessesBusiness Value DeterminationAdaptive/Agile Environment: Opportunity Assessments and InitiationProject Prioritization and SelectionProject Prioritization ProcessPrioritization SchemeSelection and Funding ProcessAdaptive/Agile Environment: Project Prioritization and SelectionPortfolio and Project Communications ManagementCategorization of ProjectsPortfolio Information DefinedList of Approved ProjectsProcesses for Sharing InformationProject Communication Management ProcessesAdaptive/Agile Environment: Portfolio and Project Communications ProcessesPortfolio Resource ManagementResource Assignment ProcessSkills Identification and Asset InventoryPortfolio Resource PlanningAdaptive/Agile Environment: Portfolio Resource ManagementPortfolio Risk ManagementRisk Management ProcessesRisk Measures and MetricsAdaptive/Agile Environment: Portfolio Risk ManagementPortfolio Management Organizational StructureGovernance Organizational StructurePortfolio Administrative FunctionsAdaptive/Agile Environment: Portfolio Management Organizational StructurePortfolio Performance ManagementPortfolio Performance Management ProcessesPortfolio Information SharingAdaptive/Agile Environment: Portfolio Performance ManagementPPM ModelLevel 1: Initial ProcessPortfolio GovernanceProject Opportunity Assessment and InitiationProject Prioritization and SelectionPortfolio and Project Communications ManagementPortfolio Resource ManagementPortfolio Risk ManagementPortfolio Management Organizational StructurePortfolio Performance ManagementLevel 2: Structured Process and StandardsPortfolio GovernanceProject Opportunity Assessment and InitiationProject Prioritization and SelectionPortfolio and Project Communications ManagementPortfolio Resource ManagementPortfolio Risk ManagementPortfolio Management Organizational StructurePortfolio Performance ManagementLevel 3: Organizational Standards and Institutionalized ProcessPortfolio GovernanceProject Opportunity Assessment and InitiationProject Prioritization and SelectionPortfolio and Project Communications ManagementPortfolio Resource ManagementPortfolio Risk ManagementPortfolio Management Organizational StructurePortfolio Performance ManagementLevel 4: Managed ProcessPortfolio GovernanceProject Opportunity Assessment and InitiationProject Prioritization and SelectionPortfolio and Project Communications ManagementPortfolio Resource ManagementPortfolio Risk ManagementPortfolio Management Organizational StructurePortfolio Performance ManagementLevel 5: Optimizing ProcessPortfolio GovernanceProject Opportunity Assessment and InitiationProject Prioritization and SelectionPortfolio and Project Communications ManagementPortfolio Resource ManagementPortfolio Risk ManagementPortfolio Management Organizational Structure
Appendix C: A Glossary of Terms for Adaptive/Agile Project Management
References
Index

Content preview from Project Management Maturity Model, 4th Edition

Chapter 12

Project Stakeholder Management

Although it was only added to the PMBOK^® Guide as a knowledge area in the 2013 release, stakeholder management has always been a familiar and valued aspect of project management. Its elevation to a knowledge area in the standard confirmed what project managers had long understood: that managing people associated with projects, whether they are team members, vendors, end users, executives, or customers, is a critical, make-or-break area of expertise.

Stakeholder management encompasses the processes required to identify and engage with individuals or groups who may impact or be impacted by a project, address issues as they arise, and manage engagement or control expectations. The shift in terminology ...

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Project Management Maturity Model, 3rd Edition

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Project Management Maturity Model, 4th Edition

by J. Kent Crawford

Chapter 12

Project Stakeholder Management

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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