Quality Management
Abstract
This chapter gives a history of and explains the need for quality management. The quality management definitions are first listed and then described in detail. A diagram shows the issuing sequence of the quality-related documentation. Other diagrams include a cause and effect diagram, a Pareto chart, and a quality failure table. Sample formats for quality assurance approval documents and compliance requests are included.
Keywords
Quality management; quality assurance; quality plan; total quality management (TQM); quality control; quality audit; Pareto chart; cause and effect diagram
‘Quality is remembered long after the price is forgotten’.
Gucci
Chapter Outline
Get Project Management, Planning and Control, 6th Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
