Chapter 16

Quality Management


This chapter gives a history of and explains the need for quality management. The quality management definitions are first listed and then described in detail. A diagram shows the issuing sequence of the quality-related documentation. Other diagrams include a cause and effect diagram, a Pareto chart, and a quality failure table. Sample formats for quality assurance approval documents and compliance requests are included.


Quality management; quality assurance; quality plan; total quality management (TQM); quality control; quality audit; Pareto chart; cause and effect diagram

‘Quality is remembered long after the price is forgotten’.


Chapter Outline

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