September 2013
Intermediate to advanced
592 pages
13h 51m
English
Content preview from Project Management, Planning and Control, 6th Edition
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Chapter 42
Conflict Management and Dispute Resolution
Abstract
The five techniques for resolving conflicts suggested by Thomas and Kilman are discussed. These are: forcing, confronting, compromising, smoothing, and withdrawing. The chapter also describes and explains the fundamental differences of the more formal dispute resolution procedures such as conciliation, mediation, adjudication, arbitration, and, as a last resort, litigation.
Keywords
Conflict management; conciliation; mediation; adjudication; arbitration; litigation; Thomas and Kilman techniques
Chapter Outline
Conflict management covers a wide range of areas of disagreement from smoothing out a simple difference of opinion to settling ...
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