Chapter 42

Conflict Management and Dispute Resolution


The five techniques for resolving conflicts suggested by Thomas and Kilman are discussed. These are: forcing, confronting, compromising, smoothing, and withdrawing. The chapter also describes and explains the fundamental differences of the more formal dispute resolution procedures such as conciliation, mediation, adjudication, arbitration, and, as a last resort, litigation.


Conflict management; conciliation; mediation; adjudication; arbitration; litigation; Thomas and Kilman techniques

Chapter Outline

Conflict management covers a wide range of areas of disagreement from smoothing out a simple difference of opinion to settling ...

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