Chapter 6

Project Quality

Quality is a desired characteristic of the products and services we acquire; it often means different things to different stakeholders. For example, when buying a new car, quality may mean luxury in the form of heated leather seats and adaptive cruise control to one buyer; to another buyer, quality may mean reliability and economical vehicle operation and maintenance. Sometimes stakeholders are able to articulate the characteristics of quality that they value; other times they cannot put their quality requirements into words and they argue that they know quality when they see or experience it.

Quality is a characteristic of a project or product; quality projects or products are those that meet stakeholder expectations—there ...

Get Project Management Simplified now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.