15 Making change happen
UP TO NOW, WE HAVE EXPLORED many aspects of change -recognising the type of change, what can be anticipated and planned for, the scheduling and managing of activities and mitigating identifiable risks. In this chapter we explore the emotional engagement and responses from the people in the organisation that you will need to deal with, and the more personal aspects of being a change manager.
We have collected stories and case studies from our colleagues and fellow change managers with whom we have worked to illustrate or shed a different perspective on the different topics in this chapter. Change management is a personal and individual experience, so we wanted to share a variety of experiences, some positive and some negative, ...
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