If you are creating the e-learning product for a customer outside the organization, you need to perform a series of project management tasks—known as the statement of work (SOW)—to turn the preliminary delivery cycle plan into a solid e-learning project plan. Your plan, or SOW, should address the following:
e-learning product intent and overall design considerations
a breakdown of specific deliverables for each feature and function
overall project management considerations.
The following sections address each of these SOW components in some detail.
Who is the primary e-learning audience? What ...