CHAPTER 5
Implementing a Measurement Program
In software engineering, there is an adage that says: “Don’t expect miracles, rely on them.” There is something similar in measurement: “Don’t anticipate resistance, count on it.” Measurement enables change—from small changes in tasks to significant changes in culture. The confidence that results from having quantitative information facilitates bold decisions that will have broad effects. Current times have made us more receptive to the idea that change is the rule rather than the exception. Where measurement is perceived as the way to engineer change to our best advantage, acceptance of measurement ...
