CHAPTER 7
Quality, Cycle-Time, and Productivity Measures
The vast majority of measurement activity and organizational visions, missions, and goals can be distilled to “the big three”: better, faster, and cheaper. This chapter focuses on their manifestation in measurement: quality, cycle-time, and productivity measures. Understanding how to measure these results effectively, how to use them to understand the results, and how to change them will make the difference between success and failure.
Which one should you measure? It sounds like a silly question, but there really is a relationship among the three that offers an efficiency opportunity in ...
