CHAPTER 8
Wrap-up and Key Points
The material in this book should help you achieve success in measurement. Measurement is a separate discipline from what is being measured. Simply knowing or understanding a process thoroughly so that changes in results can be traced to their causes, or recognizing the impact of those changes, is not the same as knowing how to measure that process. Nor does it lay the groundwork for conceiving and implementing a measurement program that will meet the goals inspired by the measurement program. For measurement to be effective and to succeed, stakeholder requirements must be reflected in the structure and operation ...
