CHAPTER10

The Project Manager’s Role Concerning Quality

by Dan R. Baker

Every PM knows that the project requires a quality plan. Is quality an area to which you really don’t really have to pay much attention? Or is quality a key topic that requires as much attention as most of the other components of project management? Is doing a “good job” with respect to requirements enough to have a successful project?

Image SETTING QUALITY GOALS

Many books that include chapters on quality will try to ask (and answer) the straightforward question: What is quality? This chapter doesn’t do that. There are many very fine books, journals, organizations, and online Web ...

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