3

Project stage 1: define

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Figure 3.1 Define

image Sometimes it feels like you are trying to please all of the people all of the time. Therefore it is critical to manage the customer’s expectations from the very start. Never promise something you cannot deliver. (Howard Gerlis MBCS, Member of Council, British Computer Society)

Clearly understanding and documenting the sponsor’s requirements is the first stage in defining a project. This is a fundamental process that requires a significant amount of time from the project manager to get it right. ...

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