Proven Portals: Best Practices for Planning, Designing, and Developing Enterprise Portals

Protecting the Integrity of the Portal

Single Sign-On, Identity Management, and Provisioning

Portal users have the benefit of single-point access to multiple applications. In some cases, application integration can mitigate the need to use multiple systems by combining multiple business operations into a single operation. In most cases, however, users still need to access multiple applications from across the enterprise; traditionally this has meant managing multiple passwords. Help desk agents experience increases in call volume as demands for password resets inevitably increase. But the need for access controls should not be underestimated. According to Datamonitor [2002], 42% of security breaches in 2000 were unauthorized internal and external ...