Session BTowards total quality
1 Introduction
‘In quality management these are the Absolutes: Quality means conformance to requirements; Quality is obtained through prevention; Quality has a performance standard of zero defects; Quality is measured by the price of nonconformance.’
– Philip B. Crosby, Quality is Still Free, McGraw-Hill, 1996
‘In the future there will be two kinds of company – those who have implemented Total Quality and those who have gone out of business. You do not have to do this – survival is not compulsory.’
– Dr W. Edwards Deming
| EXTENSION 1 The many aspects of total quality management are discussed in the book ... |
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