Session CPractical steps toquality
1 Introduction
‘What does “making quality certain” mean? “Getting people to do better all the worthwhile things they ought to be doing anyway” is not a bad definition.’
– Philip Crosby, Quality is Still Free
| EXTENSION 2Philip Crosby recommends a zero defects programme lasting between a year and eighteen months. The last step in his list of recommendations is ‘Now do it over again’. | There is no simple magic formula for quality. High quality goods and services are not an automatic outcome of any system or routine process. Accreditation to ISO 9000 or any other standard won’t guarantee success; rather like ... |
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