Performancechecks
1Quick quiz
Jot down the answers to the following questions on Providing Quality to Customers. | |
Question 1 | Which group of people ultimately make all the decisions, and set all the standards, regarding the quality of a product or service? |
Question 2 | What do we mean by the ‘utility’ or ‘performance’ of a product? |
Question 3 | What kinds of activities are quality control specialists involved in? |
Question 4 | Explain why quality control can’t deliver high quality on its own. |
Question 5 | What is the driving force which makes organizations want to improve their quality standards? |
Question 6 | In one sentence, what is meant by prevention ... |
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