Reflect and review

Image1Reflect and review

Now that you have completed your work on Providing Quality to Customers, let us review our workbook objectives.

Image   When you have completed this workbook you will be better able to explain what quality means.

We have seen that quality can mean different things to different people. However, it is possible to define quality by referring to ISO 9000:2000:

Quality is the ‘degree to which a set of characteristics fulfils requirements’.

The requirements for a product or service may sometimes be obligatory in law, ...

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