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Proving the Value of Soft Skills
book

Proving the Value of Soft Skills

by Jack Phillips, Patti Phillips, Rebecca Ray
August 2020
Intermediate to advanced content levelIntermediate to advanced
328 pages
9h 13m
English
Association for Talent Development
Content preview from Proving the Value of Soft Skills

2

Why Evaluation Matters

OPENING STORY

Nations Hotel, a well-respected global hotel chain, has survived and thrived in a highly competitive industry. To be one of the leaders in this field requires the executive team to constantly focus on client satisfaction, operational efficiency, revenue growth, and talent retention. To achieve these ambitious annual goals, the TD team makes available several learning processes that focus on soft skills development and process improvement. Leadership and management development programs are offered to help drive improvement, along with a variety of technology and productivity tools. The company also has a successful coaching process called Coaching for Business Impact. This process, designed by a prestigious ...

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Publisher Resources

ISBN: 9781950496648