ENDNOTES
INTRODUCTION: BECOMING ONE OF THEM
“knowledge worker” from Peter Drucker, Post-Capitalist Society (New York: HarperBusiness, 1993), 8.
“Anybody can deliver packages” from Philip Hamburger, “Ah Packages!” The New Yorker, May 10, 1947.
CHAPTER 1. THE OTHER ARMY
“experienced drivers vividly recall” from Robert Putnam, Better Together (New York: Simon & Schuster, 2003), 211.
“represents membership in a collective enterprise” from Putnam, Better Together, 212.
Tom Watson Jr. speech cited in John P. Kotter and James L. Heskett, Corporate Culture and Performance (New York: Free Press, 1992), 17.
“physical environment, language, technology,” etc., from Edgar Schein, Organizational Culture and Leadership, 2nd ed. (San Francisco: Jossey-Bass, ...
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