I was in the building at 8:20 when the center supervisor called a group meeting of the drivers. It was the same meeting every day, but I hadn’t paid attention to what exactly transpired. The supervisor was named Pedro and he had a chiseled jaw, slicked his black hair straight back, and wore what looked like designer-frame eyeglasses. He stood about 6 foot 5 and was solidly built, a former semipro football player. He was the kind of leader that anyone producing a corporate documentary would want to shoot. With his imposing size and outward sweep of self-assurance, he personified “inspirational group leader.”

I was still new, so I stood apart from the huddle of men and women in brown uniforms, the 40 or so drivers ...

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