Chapter 16. Operations Perspective
Effective business operations use capital in an efficient way to deliver what the business sells. In other words, we have to discover just the right number of resources needed to deliver the best-possible customer service. In this chapter, we use data to avoid late deliveries and slow responses to our customers' needs without bankrupting our business.
We will start this chapter by examining company-wide indicators and then we will work our way through the data to discover opportunities to improve our internal operations. We will expand on historical analysis and add the ability to use statistics to predict future supplier behavior. We will also add accuracy to our predictive analysis with the help of an integrated ...
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