Quality and Operations Management Revised Edition

Operations management

This theme focuses on quality in an operations context. It shows how you, as a manager, can add value to the processes that you manage by adopting operations management practices. In particular, you explore two aspects of operations management:

♦  Design – both the design of products and services you supply and the design of the operational processes used to create and deliver them.

♦  Planning and control – how you manage those operational processes on a day-to-day basis so that you are able to fulfil customer demand.

You will:

♦  Define operations management and identify five performance measures for quality operations ...