Quality in health, safety and environment
So far in this book, we have focused on quality from the perspective of the customer and on how operations management techniques can help organisations to deliver quality products and services.
There is an ever-growing awareness in organisations that quality management is broader than this and also involves being health and safety conscious and environmentally friendly. This brief section looks at the application of quality concepts to health, safety and the environment and signposts you to sources of further information.
Health and safety and quality are two sides of the same coin.Health and Safety Executive ...
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