14 Quality Assurance
the International Automotive Task Force (IATF) and validating the certi-
cate of the certication (date and scope). Specic follow-up may be required
if during the customer audit there are signicant deciencies in the sup-
plier’s quality system. The standard is made up of the following elements
2. Normative reference
3. Terms and denitions
4. Quality management system
5. Management responsibility
6. Resource management
7. Product realization
8. Measurement, analysis, and improvement
Annex A: Control Plan Requirements
What is important about these elements is that (1) items a–c are not certi-
able, (2) items d–h are certiable, (3) the annex is a guide to a control plan,
and (4) the certiable items include four specic words with specic mean-
ing. They are
• “Shall” indicates a must requirement.
• “Should” indicates a recommendation.
• “Note” is a guideline for understanding.
• “Such as” are examples given for guidance only.
In addition to these special words, the standard is revised (updated) every
5years and it is up to the user to keep up to date. The current standard is the
ISO 9001:9008; however, the draft for the ISO 9001:2015 is available and there
are some pending changes.
Part of this certication process to the ISO is the need for most organi-
zations to follow the ISO 14001 environmental standard as well. Both stan-
dards (ISO 9001 and ISO 14001)
• Focus on the achievement of results.
• Satisfy the needs, expectations, and requirements of the customer.
• Facilitate planning and allocation of resources.
• Evaluate the overall effectiveness of the organization (system,
not product). This is very important to differentiate and part of
the reason the industry standards were developed was to ll that