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6
Supplier Development
Overview
In the last chapter, we addressed the issue of segmentation and we offered
some benets for both the customer and supplier. In this chapter, we focus
on supplier development.
ISO 9001:2008 contains two subclauses—7.4.1, Purchasing Process, and
7.4.2, Purchasing Information—that make an organization responsible for
ensuring that its suppliers are capable of meeting the organization’s (and
its customer’s) specications, but they do not require the organization to
develop its suppliers so products and services purchased from those suppli-
ers are improving. ISO 9001:2008 also requires the organization to continu-
al ...