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Quality Assurance by D. H. Stamatis

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Appendix IV
Preparation of an Audit
As we discussed in Chapter 14, audits are very important in any organiza-
tion. They can be based on international standards, customer requirements,
and/or for internal improvement. In this appendix, we have identied sev-
eral areas of concern and split them into three categories. The rst one is the
required items, the second is the criteria of the requirements, and the third
is the verication possibilities. Obviously, this is not an exhaustive list and
certainly not a universal characterization, but it can serve as a model for any
audit in any organization. In any case, the items identied here are a demon-
stration of what an organization must be able to accomplish with an audit. It
is a road path for preparing for excellence.
Required Criteria of Requirements Verication Possibilities
Fast Response
Daily leadership
meeting held
with cross-
functional,
multilevel
attendees to
address
signicant
external and
internal
concerns.
1. There is a daily fast response (FR)
meeting with cross-functional
attendees and led by
manufacturing.
2. The FR meeting is a
communication meeting and a
precise timing is respected.
3. All the signicant external and
internal issues are addressed.
4. Natural owners are assigned to
problems; next report out date is
assigned.
5. Take into account the production
forecast and the quantity
produced.
6. Safety and near miss accident
issues are reported out.
Attend FR meeting. Observe:
Lead by manufacturing with
cross-functional attendees
How leader controls the FR
meeting (keep timing max
10–20 min, focus on subject,
not going to the details)
Environment is suitable
(everyone can hear and see
the meeting)
How issues are reported out
Problem-solving report
format is used for report out
and document the status of
the issue
FR board tracks
all major
concerns with
appropriate
timing and exit
criteria.
1. FR board is used for tracking of
issues, being updated before FR
meeting (board could be a dry
erase board, laminated poster,
Excel sheet projected by Dell
projector or something similar,
etc.).
Prior to the audit, check last
customer complaints and focus
on open ones.
(Continued)

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