July 2009
Intermediate to advanced
480 pages
12h 28m
English
book
Quality Function Deployment and Six Sigma: A QFD Handbook, Second Edition
by Joseph P. Ficalora, Louis Cohen
Content preview from Quality Function Deployment and Six Sigma: A QFD Handbook, Second Edition
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3. Tying QFD to Design, Marketing, and Technology
This chapter explains in detail how Quality Function Deployment (QFD) ties into Six Sigma Methods. Each of the various Six Sigma methods will be described along with the unique roles that QFD plays within that particular methodology. Six Sigma often begins with a focus on bottom-line results, addressing those defects associated with customer complaints as discussed in relation to Kano’s model in Chapter 2. As Kano’s model teaches us, addressing customer complaints is not enough to keep a thriving business healthy. What must also happen is further development and understanding of customer needs, both stated and unstated. These understandings lead to products and ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.