O'Reilly logo

Quality Function Deployment and Six Sigma: A QFD Handbook, Second Edition by Louis Cohen, Joseph P. Ficalora

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

16. Phase 0: Planning QFD

This chapter deals with the critical process of planning the QFD activity. In this chapter, we’ll break planning down into several key planning activities, and we’ll explore each in detail. The key activities are

• Establish organizational support

• Determine objectives

• Decide on the customer

• Decide on the time horizon

• Decide on the product scope

• Decide on the team

• Create the QFD schedule

• Acquire the facilities and materials

This chapter assumes that you know what QFD is and that you have familiarized yourself with the ideas covered earlier in this book. This is a long chapter, because planning—the subject of the chapter—cannot be completely separated from doing. As a result, we’ll be discussing a lot of ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required