16. Phase 0: Planning QFD

This chapter deals with the critical process of planning the QFD activity. In this chapter, we’ll break planning down into several key planning activities, and we’ll explore each in detail. The key activities are

• Establish organizational support

• Determine objectives

• Decide on the customer

• Decide on the time horizon

• Decide on the product scope

• Decide on the team

• Create the QFD schedule

• Acquire the facilities and materials

This chapter assumes that you know what QFD is and that you have familiarized yourself with the ideas covered earlier in this book. This is a long chapter, because planning—the subject of the chapter—cannot be completely separated from doing. As a result, we’ll be discussing a lot of ...

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